Implementing Cisco IOS Unified
Communications v1.0

Five days; Instructor-Led

Course Description

Implementing Cisco IOS Unified Communications (IIUC) v1.0 is a five-day instructor-led course that focuses on the knowledge and skills needed to implement Cisco VoIP networks consisting of voice gateways. It also focuses on implementing Cisco Unified Communications 500 Series for Small Business, Cisco Unified Communications Manager Express, and Cisco Unity Express in a Cisco Unified Communications Manager Express installation.

 

Performance-Based Objectives

  • Explain the benefits and components of a Cisco Unified Communications system
  • Describe how traditional telephony systems operate
  • Describe the basic operation, protocols, and components involved in a VoIP call and configure a gateway to support these calls
  • Implement Cisco Unified Communications Manager Express to support a single site
  • Install Cisco Unity Express, configure Cisco Unity Express AutoAttendant, and troubleshoot Cisco Unity Express
  • Describe and implement the Cisco Smart Business Communications System using the Cisco Configuration Assistant
 

Course Content

Lesson 1: Course Introduction

Lesson 2: Cisco Unified Communications Systems Introduction
Topic 2A: Introducing the Cisco Unified Communications System
Topic 2B: Understanding Cisco Unified Communications Applications
 
Lesson 3: Traditional Telephony Operations
Topic 3A: Understanding Traditional Telephony
Topic 3B: Introducing Analog Circuits
Topic 3C: Introducing Digital Circuits

Lesson 4: Introducing Digital Circuits
Topic 4A: Understanding Packetization
Topic 4B: Introducing VoIP Signaling Protocols
Topic 4C: Implementing VLANs, Trunks, and Inter-VLAN Routing
Topic 4D: Preparing the Network to Support Cisco Unified Communications
Topic 4E: Connecting a VoIP System to a Service Provider Network
Topic 4F: Understanding Call Setup and Digit Manipulation
Topic 4G: Describing QoS
 
Lesson 5: Cisco Unified Communications Manager Express Implementation
Topic 5A: Introducing Cisco Unified Communications Manager Express
Topic 5B: Defining Ephone-dn and Ephone
Topic 5C: Configuring Cisco Unified Communications Manager Express to Support Endpoints
Topic 5D: Implementing Basic Voice Features
Topic 5E: Maintaining a Cisco Unified Communications Manager Express System
 
Lesson 6: Cisco Unity Express Implementation
Topic 6A: Introducing Cisco Unity Express
Topic 6B: Implementing Cisco Unity Express

Lesson 7: Cisco Smart Business Communications System Implementation
Topic 7A: Introducing the Cisco Smart Business Communications System
Topic 7B: Implementing the Cisco Smart Business Communications System Voice Features
Topic 7C: Implementing Additional Cisco Smart Business Communications System Features
Topic 7D: Maintaining a Cisco Smart Business Communications System