Plan, configure, and manage collaboration communications systems with Microsoft Teams

COURSE OUTLINE

MODULE 01 Plan and design Teams collaboration communications systems

• Introduction to Teams meetings and calling
  • Differentiate between different meeting and events types in Teams.
  • Identify Teams Phone scenarios and PSTN options.
  • Identify usage scenarios for auto attendants and call queues.
  • Plan for meeting rooms and shared spaces with Microsoft Teams Rooms and other devices.
  • Plan for Microsoft 365 Copilot in Teams
• Plan for Teams Phone
  • Plan for a basic Teams Phone deployment.
  • Plan for advanced Teams Phone calling options.
  • Plan for Teams phones and devices.
• Plan for Microsoft Teams Rooms and shared meeting spaces
  • Select the most suitable Teams Rooms configuration for your organization.
  • Plan and design modern, intelligent workspaces that foster collaboration.
  • Choose the appropriate licenses and devices based on your organizational needs.
  • Integrate third-party meeting services for a seamless hybrid work experience.
  • Manage and monitor Teams Rooms devices effectively to ensure optimal performance.
• Plan and optimize network performance for Teams media
  • Describe network requirements for optimal performance in Teams
  • Evaluate bandwidth requirements with the Teams Network planner
  • Assess a network using the Teams Network Assessment Tool
  • Optimize network and WiFi for media flow
  • Optimize media flow with QoS

• Configure and deploy Teams Phone
  • Configure emergency calling addresses
  • Manage Microsoft Calling Plan numbers
  • Setup and manage Operator Connect and Teams Phone Mobile
  • Understand Teams Phone policies and configuration options
• Configure and deploy Teams Phone with Direct Routing
  • Explain how to configure and connect a Session Border Controller (SBC).
  • Describe the process for configuring simple and advanced voice routing.
  • Describe how to provision users, implement number translation, create, and assign dial plans.
  • Explain how to configure and connect a Survivable Branch Appliance (SBA).
• Extend Teams Phone with additional services
  • Describe how Teams Phone interacts with other Microsoft services.
  • Configure and integrate third-party policy-based compliance recording.
  • Configure and integrate third-party contact center solutions.
  • Design and register Voice Bots for custom developed solutions.

MODULE 02 Manage Teams collaboration communications systems

• Manage meetings and events experiences
  • Describe meetings and events in Microsoft Teams.
  • Manage audio conferencing policies and settings.
  • Manage meeting policies and settings.
  • Manage webinars, town halls, and virtual appointments.
  • Configure Teams policies and settings for Microsoft 365 Copilot.
• Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams
  • Create a security group
  • Create and assign a messaging policy in the Teams admin center
  • Create a meeting policy in Teams admin center and assign it with PowerShell
• Configure and manage voice users
  • Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it’s configured for your tenant.
  • Enable users for Direct Routing.
  • Manage per-user options for Teams Phone.
• Configure auto attendants and call queues
  • Describe the differences between auto attendants and call queues.
  • Design an auto attendant to gather information from callers.
  • Explain how to set up auto attendants to implement your plan.
  • Demonstrate how to plan call queues to manage many callers.
  • Describe how to configure call queues to alert agents and route calls.
  • Explain how to plan licensing for auto attendants and call queues.
• Configure, deploy, and manage Teams devices
  • Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
  • Differentiate between the different options for deployment and management of devices.
  • Deploy Teams phones and Teams displays.
  • Configure Teams Phone for Microsoft Teams Rooms.
  • Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.
• Guided project – Prepare meeting room experiences
  • Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
  • Create dynamic groups following best practice
  • Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
  • Configure room mailbox properties
• Monitor and troubleshoot Teams collaboration communications systems
  • Diagnose and troubleshoot phone number assignment
  • Diagnose and troubleshoot Microsoft Teams client issues
  • Diagnose and troubleshoot call failures and quality issues
  • Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
  • Diagnose and troubleshoot Direct Routing issues
  • Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal
• Configure BYOD spaces and bookable desks
  • Configure and manage BYOD rooms and bookable desks, including resource account setup and peripheral association.
  • Configure Microsoft Places buildings, floors, and sections hierarchy for structured workspace management.
  • Configure bookable desks and desk pools for Microsoft Places and Teams, including booking policies and metadata.
  • Manage and optimize BYOD rooms using the Microsoft Teams Rooms Pro Management portal, including usage analytics and device health.