ITIL®4 Foundation (No Exam)
HOW YOU WILL BENEFIT
The IT Infrastructure Library (ITIL) v4 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL v4 Foundation Certification Exam topics.
This ITIL 4 Foundation course takes you through the service value system and what it really means to contribute to business value.
PREREQUISITES
Experience and knowledge of IT Management. General IT knowledge is assumed.
TARGET GROUP
IT Manager, IT Auditor, Operation Manager & Those who want to achieve ITIL v4 Foundation Certification. You want to prepare for the ITIL 4
About the course
COURSE OUTLINE
Day 1
- Key Concepts of Service Management
- Key Concepts of ITIL
- The Guiding principles of ITIL 4
- Focus on value /Start where you are /Progress iteratively with feedback
- Collaborate and promote visibility /Think and work holistically /Keep it simple and practical/ Optimize and automate
- The four dimensions of service management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes from demand to value.
- Service value system
Day2
- Service value chain
- ITIL Practices
- What is currently known in ITIL v3 as “processes” are being expanded to consider other elements such as culture, technology, information and data management, and more. This holistic vision of a way of working is known as a “practice” in ITIL 4 and forms a fundamental part of the ITIL 4 framework.
- General Management Practices
- Continual Improvement Practice
- Continual Improvement Model
- Information Security Management
- Relationship Management
- Supplier Management
- Service Management Practices
- Change Control
- Incident Management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Desk
- Service Level Management
- Service Request Management
- Technical Management Practices
- Deployment Management
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Schedule
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